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Post by marsbarman on Nov 30, 2015 21:52:35 GMT
So I have not only managed to blow my shock, not a clue how that happened, but as I was taking it off to send it off for repair I discovered this:  Fuck the fact it's a huge image. I'm absolutely gutted by this, massive strain on only one side of the bike and you can see it's worn parts away. Basically I've fucked the bike. I have no idea how long it's been like that now! I'm tempted to pack this hobby in, every single fucking month I have to replace something on this fucking bike. |
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Post by Marmite on Nov 30, 2015 21:56:23 GMT
Can you not contact who you got the bike off see if you can claim mate or have your bearings sized up ?
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Post by marsbarman on Nov 30, 2015 21:58:59 GMT
Shop I bought the bike through has ceased trading. Supplier no longer carries Knolly after the issues I had getting the bike into the country, so I don't really have any where to go with this.
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Post by Marmite on Nov 30, 2015 22:14:56 GMT
Shop I bought the bike through has ceased trading. Supplier no longer carries Knolly after the issues I had getting the bike into the country, so I don't really have any where to go with this. Ouch fk not good mate  only thing contact knolls see if they can help mate or get spare parts off them ? |
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Post by step on Nov 30, 2015 22:27:45 GMT
Yeah contact Knolly see if you can get spare parts be cheaper that a frame!
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Post by Jan on Dec 1, 2015 11:51:46 GMT
Just looks like the bolt has fell out and the two parts have rubbed together to me? Surely this doesn't warrant the frame being fucked? Just needs a new bolt sticking back in surely, or am I missing something?
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Post by kalli on Dec 1, 2015 12:12:33 GMT
Cant you use any knolly approved dealer to sort out the warranty?? Hubby got one if his bikes from bike scene, which is like 400 miles from our house (it had a great deal on the bike) but his fox talas started to play up so specialized concept store sorted the problem under warranty. Found out later that our local bike shop could have sorted it out for us instead.
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Post by marsbarman on Dec 1, 2015 13:40:59 GMT
Now I've actually slept, I'm not in such a bad mood about it.
I've messaged knolly directly explaining my issue. 3 emails later they've sent out 2 replacement bolt FoC.
Honestly I'm impressed, again.
So yeah, still gutted about the wear/damage and shock having died, but happy at the customer service they've provided!
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Post by dirkpitt74 on Dec 1, 2015 14:28:19 GMT
Good result.
Out of curiosity do you think the missing bolt has caused the damage to the shock by adding sideways movement?
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Post by lowcogger on Dec 1, 2015 15:40:35 GMT
I`m with it now,i thought that you discovered the wear after you`d taken the bolt out but I`m now thinking the bolts dropped out at some point and that's caused the wear/damage. have I got it right?
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Post by Cheap as chips on Dec 1, 2015 17:11:54 GMT
Get some paint on it before you bolt it up for a bit of protection.
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Post by Marmite on Dec 1, 2015 17:36:19 GMT
Good news Seb  shocks brake mate so chin up Now pick ya toys up kid and put them back in the pram |
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Post by marsbarman on Dec 1, 2015 18:25:30 GMT
Toys have been picked up and replaced this morning after I got the emails.
As for whether the missing bolt has caused the issue? I reckon so tbh. Still, shock's getting sent off for warranty work and bolts are coming through the mail. Ideal.
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only thing contact knolls see if they can help mate or get spare parts off them ? 
shocks brake mate so chin up