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Post by typer on Jan 30, 2015 20:18:56 GMT
So my reverb started playing up, wouldn't hold air pressure and more or less stopped working. I contacted bike discount.de on the 7th Jan and they told me to send it back. So I posted it back on the 8th with their free returns service. A few days later I got an email saying they had received it and would send it for processing. Next contact I had was on the 23rd saying it would be replaced under warranty and it would be dispatched the same day. Turned up yesterday so I was well chuffed, door to door in three weeks and zero hassle   |
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Post by hodgy on Jan 30, 2015 20:36:44 GMT
Nice one !
Always great to here some good news
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Post by Nelly on Jan 30, 2015 20:41:05 GMT
Don't let Zulu see this
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Post by typer on Jan 30, 2015 20:43:12 GMT
Nice one ! Always great to here some good news Definitely Neil, I'm just pleased to get it back. Thought it was going to be a lot of hassle having to send it away but it wasn't really |
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Post by typer on Jan 30, 2015 20:43:30 GMT
Lol |
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Post by midge on Jan 30, 2015 21:05:21 GMT
Cant beat a good customer service.
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Post by Deleted on Jan 30, 2015 21:13:03 GMT
That's brill mate , sent mine back to sunset was replaced with in a week ,so was well chuffed but that's great news as you had to send it out of the uk , Just had some five tens off them great fast service and cheap as chips  |
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Post by typer on Jan 30, 2015 21:14:20 GMT
Yep was expecting it to take a while with having to send it to the continent, but 3 weeks ain't bad |
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Post by Deleted on Jan 30, 2015 21:15:49 GMT
Yep was expecting it to take a while with having to send it to the continent, but 3 weeks ain't bad Yes mate that's great and brill news as always worried about things like that when they go wrong big thumbs up |
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Post by Deleted on Jan 31, 2015 12:13:47 GMT
Get a Lev instead! haven't got to send it back at all then!  famous last words |
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Post by Admin on Jan 31, 2015 13:31:34 GMT
Bike discount are excellent until you want a refund of them, tighter than a ducks arse, it took me and another lad from the other forum over 3 months to get our refunds
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Post by Admin on Jan 31, 2015 13:32:34 GMT
Get a Lev instead! haven't got to send it back at all then! famous last wordsCough cough, mines went back once and took 6 weeks to be repaired |
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Post by Deleted on Jan 31, 2015 13:42:32 GMT
They have a UK distributor now mate. I was talking tongue in cheek btw (famous last words? ).
If all goes well though I've already earmarked the Ti version LEV as my next upgrade, the DX will go on the 456. One thing is as sure as shit though, I wont be purchasing a reverb ever again, the LEV just feels better in every way.
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Post by typer on Jan 31, 2015 19:06:54 GMT
Lol, well if this one goes tits up I'll consider something else, maybe the Thomson dropper. Or I'll keep getting it replaced under warranty as long as I can Question, as this is a replacement will this now have another 2 years warranty? |
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Post by Admin on Jan 31, 2015 19:23:45 GMT
Lol, well if this one goes tits up I'll consider something else, maybe the Thomson dropper. Or I'll keep getting it replaced under warranty as long as I can Question, as this is a replacement will this now have another 2 years warranty? Warranties normally go from the date of your original purchase even if it has been replaced. |
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Post by typer on Jan 31, 2015 19:25:45 GMT
Lol, well if this one goes tits up I'll consider something else, maybe the Thomson dropper. Or I'll keep getting it replaced under warranty as long as I can Question, as this is a replacement will this now have another 2 years warranty? Warranties normally go from the date of your original purchase even if it has been replaced. Bah, thought as much  |
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Post by midge on Feb 5, 2015 9:36:14 GMT
Looking at ordering from theses, is they any bother with stock levels like website says they have it but don't. Don't want a fight to get me money back like Euan did.
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Post by typer on Feb 5, 2015 10:53:39 GMT
Looking at ordering from theses, is they any bother with stock levels like website says they have it but don't. Don't want a fight to get me money back like Euan did. I think there is an option for them to email you when they get the one you want back in stock, then you can place the order. |
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